At ABS Rana, we strive to ensure your satisfaction with every purchase. However, if you’re not completely happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and the steps you can take.

1. Eligibility for Returns

  • Product Condition: Items must be returned in their original condition, unused, and in their original packaging.
  • Time Frame: You have 30 days from the date of purchase to initiate a return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are exempt from returns, including:

  • Digital Products: Manuals, eBooks, and other digital products are non-refundable once delivered.
  • Personalized Items: Products that have been customized or personalized cannot be returned unless they arrive damaged or defective.

3. Return Process

  • Initiate a Return: Contact our customer service team at abs.rana2@gmail.com or call us at 416-319-1456 to start the return process. Please include your order number and the reason for the return.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

  • Approved Returns: If your return is approved, we will process a refund to your original method of payment. Please allow a few days for the refund to appear on your statement, depending on your payment provider’s policies.
  • Partial Refunds: In certain situations, partial refunds may be granted, such as when an item is returned with signs of use or missing components.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need an exchange, please contact us with details about the defect or damage, and we will arrange for a replacement.

6. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund after approval, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at abs.rana2@gmail.com or call us at 416-319-1456.

7. Contact Information

For any questions or concerns about our Refund and Returns Policy, please reach out to us:

Email: abs.rana2@gmail.com
Phone: 416-319-1456
Address: 99 Bridlewood Blvd, Whitby, Toronto, Canada